The Cook Family Legacy
Legacy Heating and Air Inc. is owned and operated by the Cook family which has been in the heating and air conditioning business since 1945 when my great grandfather, Vernon Cook moved to Elkhart to become a Lennox Furnace Dealer. Over the years, along with my grandfather Roger Cook and my dad Brad Cook, they built the business from the ground up at the same location at 2316 South Main Street in Elkhart.
In 1972, Cook introduced the unique idea of “Planned Service”, which was the first pre-paid maintenance agreement in the area. Planned Service steadily grew to over 5,000 customers by 1999 as homeowners came to realize that maintaining their homes heating and air conditioning system helped keep their equipment clean and in good working order – extending the life expectancy of their system as well as keep their system running at peak efficiency.
In 1999, our business was purchased by a major supplier. No major changes were made and as promised, ownership did not interfere with the operations and the company ran as it always did – with a focus on serving customers on a personalized basis and on making sure our valued employees had plenty of work to do each day.