The History of Legacy Heating and Air, Inc.
Providing Quality HVAC Services in Michiana for Over 7 Decades
Legacy Heating and Air, Inc. is owned and operated by the Cook family,
which has been in the
air conditioning business since 1945 when my great grandfather, Vernon Cook, moved to South
Bend to become a Lennox Furnace Dealer. Over the years, along with my
grandfather, Roger Cook, and my dad, Brad Cook, they built the business
from the ground up at the same location.
In 1972, Cook introduced the unique idea of “Planned Service”,
which was the first pre-paid maintenance agreement in the area. Planned
Service steadily grew to over 5,000 customers by 1999. Homeowners came
to realize that maintaining their home’s heating and air conditioning
system helped keep their equipment clean and in good working order –
extending the life expectancy of their system as well as keeping their
system running at peak efficiency.
Change in Leadership
In 1999, our business was purchased by a major supplier. No major changes
were made and, as promised, ownership did not interfere with the operations
and the company ran as it always did – with a focus on serving customers
on a personalized basis and on making sure our valued employees had plenty
of work to do each day.
Although it had its ups and downs, the Cook family and our employees remained
loyal and performed very well for the company. In 2011, the company restructured
and put all 110 service centers under the same corporate brand. Despite
the changes, we decided to “give it a chance and see what happens”.
Unfortunately, the company took a centralized, corporate approach to business.
In 2012, the Cook family decided it was time for a change and time to get
back into a small family business where we have more control and can offer
customers a better, low-key, personalized approach that only a smaller,
local company can offer.
A New Start
In July of 2012, planning had begun on establishing a new business –
one that would focus on gaining customers by providing top-notch personal
service. The name of Legacy Heating and Air, Inc. was chosen to convey
the fact that our family has been in the heating and air conditioning
business in the Michigan area for the better part of seven decades. Getting
back to a small family business means improved customer service. All incoming
calls are answered live, by a Legacy Heating and Air, Inc. employee, 24/7.
Looking toward the Future
We want to create a business that would be worthy of the legacy my grandfather
and father had passed down to me and one that I could proudly pass on
to my son someday – our 5th generation in the business! Whether
you are a new customer or someone who has worked with us in the past,
we thank you for your business and look forward to welcoming you to the
Yours for a new generation in comfort,
We are here for all your HVAC services in South Bend!
Contact us today at
(574) 325-5457 to request a free estimate! We proudly service clients throughout Michiana.