Reviews

Legacy Heating and Air, Inc.

22285 Elkhart East Boulevard, Elkhart

4.9 2,182 reviews

• angela amiss ★★★★★ in the last week
  I'm very pleased with the service I received from Legacy Heating and Air. Carlos was fantastic and fixed the problem in no time on pricing I could afford. He gave us one more thing to be thankful for this Thanksgiving, working heat!! … More
• Kim Kopp ★★★★★ in the last week
  Legacy came highly recommended and they exceeded our expectations. John was very personable, was able to service our unit and install the air purifier we wanted. We are now on a regular maintenance plan. We too now highly recommend Legacy … More as well!
• Jim and Jan Froelich ★★★★★ a month ago
  Update: 10/22/24. Integrity, professional, quality. We cannot say enough positive words. We recently had a situation with our furnace. They were quick to respond, honest and made the right decision on what needed to happen to correct the … More situation. We trust Legacy and know that they put their customers first.
  We love Legacy! We have been with them for many years and their professionalism, promptness, quality of work are all over the top. Highly recommended!
• Chasity Lucio ★★★★★ a month ago
  Legacy Heating and Air has been our company of choice since we purchased our home. We have always been happy with our service from Legacy. They show up on schedule and the courtesy calls letting us know they were on their way are such a … More great touch. We have always been treated with respect and care. Many of the service technicians would take the care to cover their boots, and give us an opportunity to ask questions. They have always provided excellent care and we feel confident in their service to help maintain our furnace and air conditioning unit. We highly recommend Legacy for your furnace and air conditioning needs!
• greta schim ★★★★★ 2 months ago
  Excellent service. Technician was great in answering my concerns and as able to fix a couple of minor things that were bothering me. I will recommend your company and technician to others. Made me feel very comfortable.
• mike deja ★★★★★ 3 months ago
  Austin was here to service my furnace today. He was a very friendly person and seemed very confident in what he was doing, I’m very satisfied. He also went into detail about the silver membership which I will present to my wife, I personally … More think it’s great. I will see what my wife has to say and she will pay you then. Hopefully she takes the silver
• SCOTT MEINER ★★★★★ 3 months ago
  Always impressed with the service by their team members. Rusty does a great job all around and communicates well on everything that he has checked and if there are any issues. Love to have consistent service people maintain my assets.
• Tresa Plotkin ★★★★★ 3 months ago
  Nathan did a great job replacing our toilet! He notified us before arrival and was very courteous and informative about our options for replacement. Everything was smooth and efficient. We will definitely use Legacy in the future for our … More plumbing needs!
• John Little ★★★★★ 4 months ago
  We have always had a great experience with Legacy! Their technicians are very knowledgeable and friendly. They do a great job whether it's with a furnace or ac. I would highly recommend them.
• victor Russo ★★★★★ 4 months ago
  Great service. Locally owned. The management & both service technicians were very knowledgeable & easy to work with. They did some repairs that others just wanted to replace. Replacement will happen , but not today.
  Legacy will … More be doing the replacement work.
• Dennis Brown ★★★★★ 4 months ago
  Called and they came out the same day! John was very professional and had the unit fix in no time. Went the extra mile and patched up hole in the unit to keep the rodents out. Provided a very detailed report on what was down. House is cooling … More down and I’m very happy with the service. Highly recommend Legacy!
• Beau Bete ★★★★★ 4 months ago
  Absolutely fantastic service, and on super short notice, too. Very very affordable. We asked around a lot before choosing Legacy, and we got great advice to use them. Highly recommended!
• Kelly Cress ★★★★★ 4 months ago
  We have been very happy with Legacy Heating and Air! We've been customers for many years now. The techs are always friendly and knowledgeable. We recently needed a new HVAC system, and Billy was awesome to work with. The job was done … More professionally and promptly. We would highly recommend them for your heating and air needs.
• Tracy Thompson ★★★★★ 4 months ago
  We love Jon W.! He goes the extra mile as well as being so knowledgeable about his work! We’ve also noticed he’s a gentle yet strong teacher, showing the new guys how things should be. It’s also refreshing to have someone who’s forward … More thinking, anticipating how our units are working and catching any potential costly issues that may be coming so repairs can be made now to save us in the long run. The rest of the team has also been fantastic - shout- outs to Kevin and Darian for also working in the rain and getting the job done so well this week.
• Kayla Marie ★★★★★ 5 months ago
  Always nothing but the best from the Legacy Team! We needed some commercial plumbing work done at our office every person I had the pleasure of interacting with was TOP NOTCH! I spoke with Emily in the office to coordinate the date and … More time that would work best with us for our quote. The plumber Nathan came out and spent time with me to explain how the job would best be done and provided a quote right away. We scheduled for the work to be done and thankfully they were able to squeeze us in, as they are in high demand for work. The plumbers Nathan and Brandon arrived on time and got to work right away, they let us know each step they was doing and work quickly and efficiently to get the job done. The work looks great, the waterline works as intended and has helped our production facility immensely. Huge kudos to Emily, Nathan and Brandon for taking care of us quickly!!
• Christine Toth ★★★★★ 5 months ago
  Very professional installation of a replacement furnace and ac. Legacy provided all the paperwork for us to claim a nipsco rebate and tax incentive also. Ben was wonderful to work with, as was the install crew. The install manager even … More came out 3 days after our work was done to QA the project! Highly recommend.
• Lisa Hazzard ★★★★★ 5 months ago
  Legacy was amazing! When I called in to report my broken air conditioner the rep was so nice and friendly. I was fortunate enough to get same day service even in the 90 degree weather. The technician arrived and was very professional, informative … More and fixed it within the hour. I will definitely use them again.
• Marci Teah ★★★★★ 6 months ago
  Our air was out and it’s 93 degrees. The company replied immediately to our phone call and Carlos was the tech they sent out. Very professional and very honest I would highly recommend this company. I was a little nervous thinking we may … More need a new AC unit, but he fixed it quickly and efficiently and the charge was minimal.
  Amazing company so professional, I would use them again in a heartbeat
• jim wildermuth ★★★★★ 6 months ago
  Have used Legacy for years and they are great folks. I have a minor complaint with last visit. The tech didn't wear footies and tracked pine needles down stairway and into lower level. This is only time I can remember when they didn't … More automatically cover their shoes when coming into house.
  However their service is great and this is not a big deal.
• Juan Estrada ★★★★★ 6 months ago
  Technician was very knowledgeable, and helpful explaining the furnace/Ac system and what will be done and what parts might need repaired soon. Arrival time was at 2pm but then it turned into 2-4pm but finally arrived at 5:30pm. They were … More running behind which is fine but i spent my whole day waiting. Still enjoyed the service done to my home
• Heidi Hayes ★★★★★ 6 months ago
  The Legacy people are absolutely amazing! 2 years ago they were the only ones willing to come and help us when we needed it so bad. We were told then that we would be lucky if our unit lasted another 2 years. One month shy of 2 years and … More we need a new unit. I refused to go with another company because Legacy was there when I needed them! I cannot wait to have our new heating and air installed!! Keep up the good work Legacy!! You guys are amazing!!
• john Farrell ★★★★★ 7 months ago
  Legacy installed a new A/C unit in our home and the entire Legacy team exceeded my expectations. They were incredibly responsive and professional. I awarded them the job on Tuesday, and they were out to install the unit on Thursday. The … More installation crew was skilled and hard working. They completed the job in 8 hours, and we were able to enjoy the A/C that same afternoon.
• Jennifer Lehman ★★★★★ 7 months ago
  I highly recommend Legacy! Great local company and they have experienced, knowledgeable techs that know a lot about HVAC/plumbing. Very affordable. They will even offer options to avoid or delay replacement to help you meet your budget … More needs. Highly recommend.
• Sharli Pletcher ★★★★★ 8 months ago
  I am very happy with the service we have received from Legacy. They installed our new furnace and central air in 2021. Everything is working perfectly and we have had them here to service both units each year. Austin Crimi is a very nice … More person who makes sure you are happy with everything he has done. I hope to see him here again when it is time for service.
• Stevie Vance ★★★★★ 8 months ago
  A big thank you to Zeek @ Legacy Heating & Air for helping me solve my A/C needs today! He was super knowledge, kind & efficient with my time. I appreciated him showing me what the issue was, explaining the correction and then performing … More the service after giving me the quote so I knew how much to expect to be paying upfront. I would recommend this company & him to any of my friends who have any HVAC issues this summer!! Thanks again!!
• Russell Brynn ★★★★★ 8 months ago
  Zeke came out on a Saturday to fix our heating. He called within minutes after submitting our maintenance request over the weekend. Great service and resolved heating issue right away. Thanks!
• Dorothy ANDERSON ★★★★★ 8 months ago
  I was so impressed with the tech I had yesterday. I believe his name was Rodney but not sure. He informed me of a couple of things I was not aware of to keep my system running smoothly. I thanked him for his info as it was very helpful. … More 95% of the time I have great service.
• Lisa Rhoades ★★★★★ 9 months ago
  The project manager came to our house to discuss getting a new furnace and financing with us. He was very knowledgeable and pleasant to talk too. Really enjoyed working with Scott Johnson.
• Larry Lentz ★★★★★ 9 months ago
  The service representative was very polite, professional, and thorough. He was even a bit early. We've always been very pleased with the services that Legacy has provided.
• Amy Rosen ★★★★★ 9 months ago
  I was working with another company and not feeling confident with their work and recommendations. I found Scott, my project manger to be very professional and he offered a number of options with no pressure. Trent did a great job with … More the removal and installation. Legacy got me on their schedule quickly and had excellent communication
• Lori Diver ★★★★★ 9 months ago
  We had to deal with getting a new furnace/ac. We already had Legacy doing the maintenance on our old furnace, which we were happy with. We had Dave come out and give us an estimate and he was so great to work with. He was super friendly, … More helpful and followed up with us throughout the whole process. All the installers that came out were very professional and friendly. Very happy with using Legacy!
• Marc Peremans ★★★★★ 10 months ago
  What a reputable company! They have great communication, state upfront what the cost will be and have friendly service. I’ve had multiple different companies over at my house but none compare to Legacy in terms of the professionalism and … More quality that they provide. I will continue to use them for many years to come.
• Alison Rice ★★★★★ 10 months ago
  Absolutely fantastic! The technician was so knowledgeable and friendly, and so helpful! His expertise was clear and his visit will save us so much money, thanks to the efficiency of our furnace following his careful attention to detail. … More
• Gordon Hyde ★★★★★ 10 months ago
  Ran into a plumbing repair that I was concerned I couldn't do myself. I needed someone who knows what they are doing and has the tools to do it. I am glad I called Legacy. They did in three hours what I couldn't do in three … More weeks.
  Dominic was excellent. He approached the problem with expert knowledge and experience. The attention to detail and quality was clear. The project was completed in a timely and efficient manner.
  You just cannot ask for anything better. Dominic and Legacy are professionalism at its best. Bravo!
• Robby Rocker ★★★★★ 10 months ago
  Legacy employees have been very professional with the installation and service of our new system . And every employee that has been involved has taken the extra time to fully explain,and help us as a customer to understand all that has … More taken place. House feels as comfortable as we do with our decision to go with Legacy! Thank you !! everyone and please continue with your business philosophy! It will let you stand above the rest!!
• Jessica Artman ★★★★☆ 11 months ago
  The man was very professional and polite. He made a mistake and forgot part of the process and had to come back 3 times to fix what he forgot to do. Other than that he did great. Speedy time since most places could not get here for a couple … More days.
• Julia Wade ★★★★★ 11 months ago
  Chanc was very polite and very kind. Missy was awesome helping me get a service call set up. John came out and was very helpful, polite, and thorough. John went above and beyond to help me make sure my furnace was in good working order!!! … More He was very detail oriented in his instructions!!! Legacy Heating and Air is an amazing company and my experience with them is one I won’t soon forget!!!!
• Robert White ★★★★★ 11 months ago
  I have used Legacy for our furnace and ac needs, and when we had sump pump issues I called them first. Dominic was excellent, knowledgeable and friendly. He did not hesitate to answer anything I asked with a polite and friendly response. … More I have never been disappointed with Legacy’s customer service no matter if AC and now plumbing. Thank you Dominic!
• Phyl Stiver ★★★★★ 11 months ago
  We were in need of a water heater in a hurry. Dominic was great. He explained what was wrong, ordered a new and it was installed. Thank you for being able to come to our assistance in a timely manner.
• Karen Martin ★★★★★ 11 months ago
  Legacy Heating and Air is terrific! I woke up this morning with no heat and they were out within a few hours! Everyone is super nice and courteous 😊 I’m so thankful that I will continue to keep my service maintenance agreement with them … More and remain a priority!
• David Dyck ★★★★★ a year ago
  Recently had Legacy Heating and Air out for a third quote as we needed a new furnace and AC unit. They were the best deal around and their installers were professional and courteous. Would definitely use this company again.
• April Abbiehl ★★★★★ a year ago
  Lloyd is amazing! Great pricing, fast installation. He is very fair, considerate, personable and down to earth man. I would recommend to him anyone!
• rmadlem1 ★★★★★ a year ago
  I am extremely happy with Legacy Heating from the first sales appointment to the installation to the follow up repair for a minor glitch which was diagnosed and resolved quickly. Ben was very thorough in determining the best system for … More our needs and explaining different options while not being pushy whatsoever. The install team was very polite and did an outstanding job. I would highly recommend Legacy Heating for ongoing service or a complete replacement of your HVAC system.
• Bruce Dale ★★★★★ a year ago
  During our annual maintenance on our furnace today, we once again
  experienced the finest in service and customer relations. The technical expertise is excellent and obvious. The explanations are complete and presented in terms that we could … More easily grasp.
  In all the years we have done business with Legacy, their staff, and service experts we have always had positive interactions and results.
  Today we had the pleasure of meeting Carlos Maldonado who performed the maintenance on our furnace. Carlos not only demonstrated technical expertise, but also made certain that we understood what he did and explained what we should expect.
  We feel very fortunate to have Legacy providing and servicing our heating and air conditioning solutions and look forward to our continuing relationship.
  Bruce & Andrea Dale
• Rebecca Jellison ★★★★★ a year ago
  The technician was very knowledgeable and offered us options to make an informed decision! We also bought the service plan that afforded us several discounts! Thank You!!! We look forward to a long working relationship with Legacy!
• lisa bu ★★★★★ a year ago
  I had another company come out and basically tell me my furnace could go out anytime. Call legacy for a 2nd opinion and they showed me everything and showed me my furnace is working great and just continue to have it checked every year. … More Was very happy I called legacy because I live on a fixed income with 5 kids and there would have been no way for me to buy a new furnace.
• Jack Cook ★★★★★ a year ago
  I was kept informed during the process. Entire replacement was not complete and had to wait for the balance to arrive. Technician was on time, polite, knowledgeable and quick. Great experience.
• Patti Underly ★★★★★ a year ago
  I was very happy with my service guy, Eddie. He was honest and explained things very good to me. He fixed a problem I had had for 5 years from a company that installed a new furnace for me. I woke up several times to no heat. My furnace … More is no longer turning on every 5 minutes. There are good people in the world.
• Karen Juday ★★★★★ a year ago
  Legacy Heating did an outstanding job removing our old heating system and installing a totally new heating and air system! We called for an appointment for a quote on Monday afternoon, they came out on Tuesday morning, we were pleased … More with the quote, and they started on Wednesday morning and finished up on Thursday afternoon. They were very professional and did a great job cleaning up everything. Everything with the new system is working great!!! I'm so glad we chose Legacy!!
• Mike Deneen ★★★★★ a year ago
  Zeke, our service technician, was wonderful, especially considering he had to deal with a dead mouse inside our furnace. The personnel at Legacy were friendly and understanding. The repair was quick and efficient with no mess left behind. … More They were upfront about the charges, there were no surprises. I would highly recommend Legacy Heating & AC.
• Vici Will ★★★★★ a year ago
  We had an outstanding experience with Legacy Heating & Air. They were super responsive with our initial request, provided an immediate estimate and arrived on time to perform the vent cleaning. David, our service technician was very … More professional and walked us through the process and did an amazing job. We would definitely recommend and use Legacy again!!!

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