Reviews

Legacy Heating and Air, Inc.

22285 Elkhart East Boulevard, Elkhart

4.9 1,989 reviews

• Sharli Pletcher ★★★★★ a week ago
  I am very happy with the service we have received from Legacy. They installed our new furnace and central air in 2021. Everything is working perfectly and we have had them here to service both units each year. Austin Crimi is a very nice … More person who makes sure you are happy with everything he has done. I hope to see him here again when it is time for service.
• Stevie Vance ★★★★★ a week ago
  A big thank you to Zeek @ Legacy Heating & Air for helping me solve my A/C needs today! He was super knowledge, kind & efficient with my time. I appreciated him showing me what the issue was, explaining the correction and then performing … More the service after giving me the quote so I knew how much to expect to be paying upfront. I would recommend this company & him to any of my friends who have any HVAC issues this summer!! Thanks again!!
• Russell Brynn ★★★★★ 4 weeks ago
  Zeke came out on a Saturday to fix our heating. He called within minutes after submitting our maintenance request over the weekend. Great service and resolved heating issue right away. Thanks!
• Dorothy ANDERSON ★★★★★ a month ago
  I was so impressed with the tech I had yesterday. I believe his name was Rodney but not sure. He informed me of a couple of things I was not aware of to keep my system running smoothly. I thanked him for his info as it was very helpful. … More 95% of the time I have great service.
• Lisa Rhoades ★★★★★ a month ago
  The project manager came to our house to discuss getting a new furnace and financing with us. He was very knowledgeable and pleasant to talk too. Really enjoyed working with Scott Johnson.
• Larry Lentz ★★★★★ a month ago
  The service representative was very polite, professional, and thorough. He was even a bit early. We've always been very pleased with the services that Legacy has provided.
• Amy Rosen ★★★★★ 2 months ago
  I was working with another company and not feeling confident with their work and recommendations. I found Scott, my project manger to be very professional and he offered a number of options with no pressure. Trent did a great job with … More the removal and installation. Legacy got me on their schedule quickly and had excellent communication
• Lori Diver ★★★★★ 2 months ago
  We had to deal with getting a new furnace/ac. We already had Legacy doing the maintenance on our old furnace, which we were happy with. We had Dave come out and give us an estimate and he was so great to work with. He was super friendly, … More helpful and followed up with us throughout the whole process. All the installers that came out were very professional and friendly. Very happy with using Legacy!
• Marc Peremans ★★★★★ 3 months ago
  What a reputable company! They have great communication, state upfront what the cost will be and have friendly service. I’ve had multiple different companies over at my house but none compare to Legacy in terms of the professionalism and … More quality that they provide. I will continue to use them for many years to come.
• Alison Rice ★★★★★ 3 months ago
  Absolutely fantastic! The technician was so knowledgeable and friendly, and so helpful! His expertise was clear and his visit will save us so much money, thanks to the efficiency of our furnace following his careful attention to detail. … More
• Gordon Hyde ★★★★★ 3 months ago
  Ran into a plumbing repair that I was concerned I couldn't do myself. I needed someone who knows what they are doing and has the tools to do it. I am glad I called Legacy. They did in three hours what I couldn't do in three … More weeks.
  Dominic was excellent. He approached the problem with expert knowledge and experience. The attention to detail and quality was clear. The project was completed in a timely and efficient manner.
  You just cannot ask for anything better. Dominic and Legacy are professionalism at its best. Bravo!
• Robby Rocker ★★★★★ 3 months ago
  Legacy employees have been very professional with the installation and service of our new system . And every employee that has been involved has taken the extra time to fully explain,and help us as a customer to understand all that has … More taken place. House feels as comfortable as we do with our decision to go with Legacy! Thank you !! everyone and please continue with your business philosophy! It will let you stand above the rest!!
• Jessica Artman ★★★★☆ 3 months ago
  The man was very professional and polite. He made a mistake and forgot part of the process and had to come back 3 times to fix what he forgot to do. Other than that he did great. Speedy time since most places could not get here for a couple … More days.
• Julia Wade ★★★★★ 3 months ago
  Chanc was very polite and very kind. Missy was awesome helping me get a service call set up. John came out and was very helpful, polite, and thorough. John went above and beyond to help me make sure my furnace was in good working order!!! … More He was very detail oriented in his instructions!!! Legacy Heating and Air is an amazing company and my experience with them is one I won’t soon forget!!!!
• Robert White ★★★★★ 3 months ago
  I have used Legacy for our furnace and ac needs, and when we had sump pump issues I called them first. Dominic was excellent, knowledgeable and friendly. He did not hesitate to answer anything I asked with a polite and friendly response. … More I have never been disappointed with Legacy’s customer service no matter if AC and now plumbing. Thank you Dominic!
• Phyl Stiver ★★★★★ 4 months ago
  We were in need of a water heater in a hurry. Dominic was great. He explained what was wrong, ordered a new and it was installed. Thank you for being able to come to our assistance in a timely manner.
• Karen Martin ★★★★★ 4 months ago
  Legacy Heating and Air is terrific! I woke up this morning with no heat and they were out within a few hours! Everyone is super nice and courteous 😊 I’m so thankful that I will continue to keep my service maintenance agreement with them … More and remain a priority!
• David Dyck ★★★★★ 4 months ago
  Recently had Legacy Heating and Air out for a third quote as we needed a new furnace and AC unit. They were the best deal around and their installers were professional and courteous. Would definitely use this company again.
• April Abbiehl ★★★★★ 5 months ago
  Lloyd is amazing! Great pricing, fast installation. He is very fair, considerate, personable and down to earth man. I would recommend to him anyone!
• rmadlem1 ★★★★★ 5 months ago
  I am extremely happy with Legacy Heating from the first sales appointment to the installation to the follow up repair for a minor glitch which was diagnosed and resolved quickly. Ben was very thorough in determining the best system for … More our needs and explaining different options while not being pushy whatsoever. The install team was very polite and did an outstanding job. I would highly recommend Legacy Heating for ongoing service or a complete replacement of your HVAC system.
• Bruce Dale ★★★★★ 5 months ago
  During our annual maintenance on our furnace today, we once again
  experienced the finest in service and customer relations. The technical expertise is excellent and obvious. The explanations are complete and presented in terms that we could … More easily grasp.
  In all the years we have done business with Legacy, their staff, and service experts we have always had positive interactions and results.
  Today we had the pleasure of meeting Carlos Maldonado who performed the maintenance on our furnace. Carlos not only demonstrated technical expertise, but also made certain that we understood what he did and explained what we should expect.
  We feel very fortunate to have Legacy providing and servicing our heating and air conditioning solutions and look forward to our continuing relationship.
  Bruce & Andrea Dale
• Rebecca Jellison ★★★★★ 5 months ago
  The technician was very knowledgeable and offered us options to make an informed decision! We also bought the service plan that afforded us several discounts! Thank You!!! We look forward to a long working relationship with Legacy!
• lisa bu ★★★★★ 5 months ago
  I had another company come out and basically tell me my furnace could go out anytime. Call legacy for a 2nd opinion and they showed me everything and showed me my furnace is working great and just continue to have it checked every year. … More Was very happy I called legacy because I live on a fixed income with 5 kids and there would have been no way for me to buy a new furnace.
• Jack Cook ★★★★★ 5 months ago
  I was kept informed during the process. Entire replacement was not complete and had to wait for the balance to arrive. Technician was on time, polite, knowledgeable and quick. Great experience.
• Patti Underly ★★★★★ 5 months ago
  I was very happy with my service guy, Eddie. He was honest and explained things very good to me. He fixed a problem I had had for 5 years from a company that installed a new furnace for me. I woke up several times to no heat. My furnace … More is no longer turning on every 5 minutes. There are good people in the world.
• Karen Juday ★★★★★ 7 months ago
  Legacy Heating did an outstanding job removing our old heating system and installing a totally new heating and air system! We called for an appointment for a quote on Monday afternoon, they came out on Tuesday morning, we were pleased … More with the quote, and they started on Wednesday morning and finished up on Thursday afternoon. They were very professional and did a great job cleaning up everything. Everything with the new system is working great!!! I'm so glad we chose Legacy!!
• Mike Deneen ★★★★★ 7 months ago
  Zeke, our service technician, was wonderful, especially considering he had to deal with a dead mouse inside our furnace. The personnel at Legacy were friendly and understanding. The repair was quick and efficient with no mess left behind. … More They were upfront about the charges, there were no surprises. I would highly recommend Legacy Heating & AC.
• Vici Will ★★★★★ 7 months ago
  We had an outstanding experience with Legacy Heating & Air. They were super responsive with our initial request, provided an immediate estimate and arrived on time to perform the vent cleaning. David, our service technician was very … More professional and walked us through the process and did an amazing job. We would definitely recommend and use Legacy again!!!

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