Privacy Policy

1. Collection of Personal, Sensitive and Non-Personal Information

The data we collect about you may be provided by you or by a third party, or may be collected automatically through cookies and other technologies. Some of the data we collect is “personal data” (sometimes also referred to as “personal information”) which we consider to be data that is linked to a specific, identifiable individual (such as your name and email address). We treat other information, such as IP addresses and cookie identifiers, as “personal data” where required by applicable law and we treat certain personal information as “sensitive data,” as required by applicable law.

If we combine non-personal data with personal data, then we will treat the combined information as personal data under this Privacy Policy. We may use and share non-personal data with third parties for any purpose in our discretion and as permitted by law, including for advertising, research and marketing purposes.

1.1 Information You Provide to Us Directly:

We may ask you to provide certain personal information to us directly, such as when you place orders (e.g., your name, shipping address, email address, and payment information) or when you sign up for communications from us (e.g., email address). We collect and store all information you provide to us, for use in providing services to you. We may collect and store any information you send to us via text message, email, or other telecommunication protocol.

1.2 Information We Collect Automatically When You Access and Use the Site:

We and our service providers, business partners and/or other third parties may use a variety of technologies that automatically collect and/or store certain information about your device whenever you visit the Site or otherwise interact with us or our content (“Device ID/Interaction Information”). Device ID/Interaction Information may be stored and/or accessed from your computer, tablet, mobile device, or other device whenever you visit or interact with the Site. Device ID/Interaction Information may include, but is not limited to:

• your IP address, mobile device identifier and other unique identifier,
• device information, including device model, operating system version, date/time of access, mobile network information,
• approximate location of your device using location inferred from IP address, and
• how you use and interact with the Site including the URL or advertisement that referred you to the Site, all of the areas within the Site that you visit, the content you watch and how you interact with it, and your time zone.

Device ID/Interaction Information may be collected through the use of the following technologies:

• Cookies and Local Storage. Cookies are text files placed within the local storage of a browser on a device when it is used to visit the Site. Certain web browsers and browser add-ons may provide additional local data storage mechanisms. We may use cookies and similar technologies to help keep your use of the Site more secure, to study traffic patterns on the Site, to study the effectiveness of our customer communications, to maintain the integrity of the Site, to measure crash analytics and other maintenance related information, to manage and measure the performance of advertisements displayed on or delivered by or through the Site, and to personalize your experience through the Site, such as to recognize you when you return to the Site. Most browsers provide you with the ability to disable, decline, or clear cookies and local storage; please check your browser’s settings for further information. For more information about cookies, please visit https://www.aboutcookies.org.
• Web Tags. Small graphic images or other web programming code (also known as web beacons or pixel tags) may be included in our web pages and email messages. These and similar technologies may be used for a number of purposes, including to count visitors to the Site, to monitor how users navigate Site, to count how many of our email messages were opened, or to count how many particular products were viewed. The information we collect through this technology may include the first date and time you open our email, and whether you click any links included in our email.
• Embedded Scripts. An embedded script is a piece of website code that is designed to collect information about your interactions with the Site, such as the links you click on. The code is temporarily used by our server or a third party service provider or business partner while you browse or interact with the Site, and is deactivated or deleted when you disconnect from the Site.
• Data Collection from Mobile Devices. We use embedded scripts and similar tools to collect information from mobile devices such as the hardware model, operating system and version, identification numbers assigned to your mobile device, such as the ID for Advertising (IDFA) on Apple devices, and the Advertising ID on Android devices, mobile network information, and website usage behavior. We may also collect and use information you provide to us via SMS and similar mobile text communication services.

In addition, we may use other technologies that collect similar device and device interaction information for security, fraud detection, and maintenance purposes.

1.3 Information Third Parties Provide About You:

We may receive information about you from third parties such as business partners, service providers, social networks and other third party platforms that assist us with advertising and analytics.

We may combine the information we receive from those other sources with information we collect through the Site. In those cases, we will apply this Policy to the combined information. The information collected and stored by the third party is subject solely to the third party’s privacy practices.

2. Purpose and Use of Information

We may use information that we collect, including personal information and Device ID/Interaction Information, to:

• to allow you to participate in the Site and features we offer, to provide customer service and to provide you with information you request or sign up for including newsletters and text messages;
• to process transactions and fulfill your service orders;
• to customize and optimize our content for you, such as recommendations and advertisements we display to you both when you use the Site and elsewhere online;
• to send you marketing and promotional communications, including details of products we think you may be interested in, special offers, and promotions from us and others, if this purpose is in accordance with your marketing preferences;
• to operate and improve the Site and services;
• to process your inquiries and registration activity when scheduling service through the Site;
• for internal business purposes, such as to verify your identity, detect and troubleshoot issues, and prevent fraud or other illegal activity, to prevent imminent bodily harm, or to protect ourselves and you from people violating our policies, comply with regulatory and legal obligations and otherwise to protect our or third-party rights or interests, which may include sharing information with other companies, lawyers, courts, or other government entities;
• to contact you about your use of the Site or other account-related information including in our discretion, changes to our policies; and
• for purposes disclosed at the time you provide the information, or otherwise with your prior consent.

In no case will Legacy share your personal information (provided or collected) with affiliate marketing programs that seek to obtain opt-in subscriber lists or affiliate leads, or lead generation campaigns that indicate they share information with other third parties.

3. Disclosure of Information to Third Parties

Legacy may share non-personal information, such as Device Identification/Interaction Information, aggregated user statistics, or hashed and other de-identified or pseudonymized information with third parties, in our discretion and as permitted by law, including for targeted advertising purposes. In addition, we may share the information we have collected about you as disclosed at the time you provide your information or your consent, and as described elsewhere in this Privacy Policy. Please note that we are not responsible for the privacy practices of any third party. If you decide that you do not want to receive communications from a third party, or have questions about their privacy practices, you will need to contact that third party directly.

• Third Parties to Whom You Agree or Direct Us to Share Your Information. We may share your personal information when you expressly consent or otherwise direct us to do so. For example, if you consent to posting a testimonial along with your name or if you engage with third party payment options, or with another third-party application or feature through which information is shared, or if you consent to have your information shared in connection with a Promotion we run with a third party.

• Sweepstakes, Contests and Promotions. We may offer sweepstakes, contests, or other promotions (any of which, a “Promotion”) that may require registration. By participating in a Promotion, you are agreeing to the provisions, conditions, or official rules that govern the Promotion, which may contain specific requirements of you. If you choose to enter a Promotion, personal information may be disclosed to co-promotion partners, third parties or the public in connection with the administration of such Promotion, including in connection with winner selection, prize fulfillment, as required by law, or as permitted by the Promotion’s terms or official rules.

• Third Parties Providing Services on Our Behalf. We may share personal information about you with third party vendors who perform services on our behalf, such as website hosting, conducting website usage analysis, sending email or other communications, security and fraud prevention vendors and similar entities.

The information we collect is subject to this Privacy Policy. The information collected and stored by any third party remains subject to the third party’s privacy practices, including, without limitation, whether the third party continues to share information with us, the types of information shared, and your choices with regard to what is visible to others on that third-party website or service.

• Authorities and Legally Authorized Recipients. We may transfer and disclose user information, including personal information, to third parties: (I) in the event we are required to comply with a legal obligation, such as respond to subpoenas or other legal process or if we believe in good faith such disclosure is required by law; (II) at the request of governmental authorities conducting an investigation; (iii) to protect and/or defend the policies applicable to the Site or our services; (IV) or to protect the personal safety, rights, property or security of Legacy, our customers, or a third party. We may also use Device Identifiers, including IP addresses, to identify users, and may do so in cooperation with copyright owners, Internet service providers, wireless service providers or law enforcement agencies in our discretion.
• Business Transfers and Transitions. In the event Legacy goes through a business transition, Legacy reserves the right to disclose and transfer all personal information related to the Site (including, without limitation, during the course of any due diligence process): (I) to a subsequent owner, co-owner or operator of the Site; or (II) in connection with a corporate merger, consolidation, restructuring, bankruptcy, the sale of certain of Legacy’s ownership interests, assets, or both, or other company change. By providing your information, you understand and agree that we may transfer such information to the acquiring entity without your further consent, except where required by law.

4. Third Party Advertising and Analytics/Privacy Controls

Legacy may work with third party business partners, including online advertising companies, ad agencies, and analytics providers to serve Legacy ads online, and to provide us with information regarding the use of the Site and the effectiveness of our advertisements. These third parties may set and access their own tracking technologies (like cookies and web tags) on your device, and they may otherwise collect or have access to Device ID/Information and other information about you, some of which may be personal data or personal information under various state laws. Some of these parties may collect personal data over time when you visit the Site or other online websites and services. We may share information, typically information that has been aggregated or de-identified, pseudonymized, Device ID/Information, and location information with third party advertising companies, analytics providers, and other third parties, including for the purpose of serving you more relevant ads on and off the Site. We do not use opt-in lists that have been rented, sold, or shared to send SMS communications.

If you would like to opt-out of third party advertising and analytics, there are a variety of tools available to you:

• Our Tools. To disable sharing through cookies set on our site by third parties for advertising and analytics purposes, please adjust your settings using the Cookie Preferences manager.
• NAI/DAA Opt-Out. Some of the companies we use may be members of the Network Advertising Initiative (“NAI”) or Digital Advertising Alliance (“DAA”). The NAI provides information regarding targeted advertising and the opt-out procedures of NAI members, including opt-out mechanisms for web browsers, mobile and other connected devices, and a tool to opt out from participating NAI members using your hashed email address for interest-based advertising. You may also want to visit the DAA’s website, which provides information regarding targeted advertising and offers an opt-out for DAA-participating companies.
• Mobile Devices. Mobile devices may contain settings, or provide access to tools, that allow you to disable tracking advertising and/or analytics.
• Google Analytics. We use Google Analytics, which use cookies and similar technologies to collect and analyze information about the use of the Site and report on activities and trends. These services may also collect information about the use of other websites, apps, and online services. You can learn about Google’s practices, and opt out of them by downloading the Google Analytics opt-out browser add-on.

Please note that opting out through these mechanisms does not opt you out of being served advertising, and that you will continue to receive generic ads while online. Your opt-out choices are browser- and device-specific; if you disable your cookies, upgrade your browser after opting out or if you use multiple different devices, please opt-out on each device and each browser separately.

5. Your Preferences

Marketing Emails and Newsletters. You may unsubscribe from our marketing emails and newsletters through the opt-out mechanism included in each such email. Note, however, that we reserve the right to send you certain communications relating to your use of the Site, notices of changes to this Privacy Policy or other terms, or similar administrative and transactional messages.

Text Messages. If you choose to sign-up to receive SMS, MMS, or RCS messages from Legacy, you may unsubscribe by replying “STOP” to the short code.

Changing Your Information/Preferences. You are responsible for maintaining the accuracy of the information you submit to us, such as contact information you have provided for your account. The Site may include functionality to allow you to review and update your personal information. Note that when you edit your personal information or change your preferences, information that you remove may persist internally for certain administrative purposes or within backup media.

6. Security

Legacy takes commercially reasonable steps designed to secure your personal data; however, no data transmission over the Internet, wireless transmission, or electronic storage of information can be guaranteed to be 100% secure. Legacy cannot ensure or warrant the security of any information we collect. You use the Site and provide us with your information at your own risk.

7. Third Party Content and Links

The Site may contain content that links to third-party content or websites. Legacy does not control this content or these sites. The third-party operators and content providers use their own cookies or other tracking technologies, and they may independently collect information from or about you. Legacy is not responsible for the privacy practices employed by any third party.

8. Consent to Transfer

Legacy is based in the United States. Please be aware that your connection will be through and to servers located in the U.S. and other countries. By using the Site or providing us with any information, you fully understand and unambiguously consent to this transfer to, and processing, usage, sharing and storage of your information in the United States and in other jurisdictions, for which the privacy laws may not be as comprehensive as those in the country where you reside and/or are a citizen. As a result, this information may be subject to access requests from governments, courts, or law enforcement in the United States and other countries according to the laws in those jurisdictions. Your information will also be disclosed to third parties as described in the “Disclosure of Information to Third Parties” section above.

9. Changes to This Privacy Policy

We reserve the right to change this Privacy Policy at any time. If we make material changes to our privacy policy, we will update the effective date and post a notice on the Site. We may also provide notice to you in other ways, such as through contact information you have provided, and provide you with the ability to opt-in or opt-out of the changes as required by law. Your continued use of any of the Site after the effective date of the revised Privacy Policy will constitute your consent to those changes to the fullest extent allowed by applicable law.

10. Withdrawing Consent

If we rely on your consent to process your personal information, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in section 11 below. However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

By signing up to receive information from us, you consent to receive communications via SMS and email, including promotional offers, product updates, newsletters, and other relevant information.

You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, or by contacting us using the details provided in section 11 below. You will then be removed from our marketing lists. However, we may still communicate with you for non-marketing purposes, for example to send you necessary service-related messages, or to respond to service requests.

11. How To Contact Us

You may reach out to us using the “Contact Us” page on the Site or by calling +1 (574)-293-8444. The information you provide is used to respond directly to your questions or comments. We may also file your comments and share them with our consumer care team to improve our service in the future.

If you still have questions or concerns about our privacy policy, please write to us at:

Legacy Heating and Air, Inc.
22285 Elkhart E Blvd.
Elkhart, IN 46514
Email: tony@legacyheatingandairinc.com