Google Reviews
Legacy Heating and Air, Inc.
E4, London
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3 weeks ago
Legacy maintains/services our furnace and air conditioner plus installed our home generator. Very professional at every level from communication with the office to knowledgeable, trusting and accommodating field techs. Kyle maintains all … More three of our units and he is outstanding. Definitely give Legacy a strong recommendation. -
2 months ago
Josh came out after we called about our sump pump failing. He was extremely knowledgeable and had our new pump installed and fixed within 20 minutes. He was quick, and explained common maintenance and cleaning of our pump. Thanks for … More the great work, Josh! -
3 months ago
We are so very happy with our heating and air conditioning system. The maintenance Legacy offers keeps everything in good condition. Our latest maintenance person was John. He was very polite and professional. We have been impressed with … More Legacy from the start. They have not let us down in any way since. We have been their customer since 2015. -
2 months ago
Legacy has always been a very dependable, professional, quality service company in my opinion. Their technicians are friendly, knowledgeable and seem to really care about the customer’s needs. They explain problems clearly and offer … More options to reconcile the issue. And they are reasonably priced. Thank you Legacy!!! -
4 months ago
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4 months ago
Rusty came right on time, and quickly discovered my fresh air intake was blocked. He showed me what had happened and advised me on how to prevent it in the future. Then he gave everything a good check to make sure it was right before … More he left.
This is why I stick with Legacy: they actually care about their customers. -
4 months ago
I had to change my appointment time and they were completely accommodating and flexible to make sure my heating maintenance got done on the same day. The tech they sent, Rusty, was kind, knowledgeable, and efficient. We appreciate the care … More that Legacy takes in treating their customers like family. -
4 months ago
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4 months ago
Very prompt service, here within time frame they say they will be and calls first to let you know. Very polite service tech, gets in and does the job and leaves. Very happy with Legacy, glad i was referred to them by a friend. -
4 months ago
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4 months ago
I would like to thank Legacy for going above and beyond to help me with my duct issues. They were very thorough and helpful. Both Sean and Brandon spent a lot of time with me discussing the cleaning process and potential repairs I may … More need in future. They were knowledgeable and extremely hardworking. I would recommend them to anybody for their HVAC needs. -
4 months ago
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He was very nice and knowledgeable -
4 months ago
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4 months ago
Furnace check with John. He was helpful and courteous, appreciated the service today. -
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Jeremy was very though and informative. Great visit😀 -
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Technician arrived on time and quickly fixed our gas leak. Very nice and respectful. Will definitely use again for future work. -
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4 months ago
Legacy initiated the call to do my annual heating maintenance and safety check. They met the appointment on time and were very careful with respect to COVID concerns.The technician performed the job quickly and efficiently and made very … More sure all of my concerns were addressed. I am very pleased. -
4 months ago
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Legacy Heating is very responsive for scheduling regular maintenance and for service calls of any other kind. The office staff and on site contractors are always very friendly and knowledgeable. -
5 months ago
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Super impressed with the service team! Kenny was Quick, timely and thorough. -
5 months ago
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Plumbing maintenance. -
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It is always a great experience with Legacy. We’ve been extremely happy customers for over 15 years. -
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Great detailed cleaning & maintainable service and a great conversation along the way! -
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4 months ago
Scheduled maintenance performed on the furnace. The tech was familiar with the system and was very pleasant and explained what he would be doing. It's nice to get the same tech each time so they are familiar with the house and system. … More He adjusted humidity levels and switched the damper over to winter (which I forgot to do). High quality service, great value for the price of the plan. Friendly without being overly talkative. Made sure I didn't have any questions. Left no mess. Very efficient. -
6 months ago
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6 months ago
Service person was the best very knowledgeble and professional -
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Very professional and friendly. -
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6 months ago
Legacy has always treated me fairly and recently had a middle of night problem with heater fan motor. They called me at 6;00 AM and had everything repaired by 10:00am. kEENY DID A nice JOB!Dan Williams -
6 months ago
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6 months ago
We have used Legacy several times for our heater repair and maintenance as well as A/c installation every time they have come to my home they have exceeded expectations. Every employee has been kind and professional. Never try to pressure … More you into something you don't need and they remind me when maintenance needs scheduled, which is so needed for a hectic life. Amazing service! -
6 months ago
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6 months ago
I got a quote today for a new HVAC system and I'm feeling great about going with Legacy for this project. I appreciate how Joe took the time to explain all my options in a personable but non-salesy way. I also appreciate that he wore … More his mask correctly! It's nice that Legacy generates their quotes onsite. That was much more convenient than waiting for an email. All around applause for this business! -
6 months ago
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What can I say, for starters they installed a brand new ac unit in June which froze us out of our home which we liked...lol the technician was awesome very knowledgeable and to boot the owner was there helping out as well(pretty cool) so … More today legacy came out to inspect furnace and he as well was courtesy and knowledgeable(Brant)... all around good people...thanks legacy -
6 months ago
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Great! -
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Walt (Service Tech) was extremely pleasant and accommodating. -
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Good technician, an expert. -
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Technician John called before arriving on time maybe a bit early. He was friendly and communicated his plan, observations, assessments and recommendations in terms I understood. He respectfully listened to my concerns and questions. … More He didn't seem to mind my observing him at work. He also cleaned my heat pump and changed my filter. Thank you! -
7 months ago
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Great response time. Love their maintenance package. It saved us in the long run! Highly recommend! -
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Great fall service and Kenny knows what he is doing. -
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Always on time. Polite . Adhere to safety protocols. Honest. -
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Very satisfied -
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Great service. A technician that uses data and science to do furnace and central air work, I love that. Scheduling was easy. Dispatcher was outstanding to let me know they were running late. It was a busy day of emergencies and I had annual … More maintenance done, so no rush. Happy with the extra effort things done. Great job explaining what was done and state of my furnace -
7 months ago
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Brandon was very polite, and personal. I have a wall furnace and this was his first time servicing one. He did seem very knowledgeable on the working components. He cleaned up best he could, however I would suggest some type of drop cloth … More would be good to have, as the furnace is on my living room wall, and soot dropped on the floor making quite a mess. I will be steam cleaning the floor tonight. -
7 months ago
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6 months ago
I would like to express a sincere thank you to Legacy Heating and Air Inc. The professionalism and expertise are second to none. All associates I came in contact with were beyond friendly and knowledgeable. The thorough sales explanation, … More superior Daikin equipment, and staff are what creates a lasting impression. Keep up the good work! -
8 months ago
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8 months ago
We use Legacy for both our home and our business, and would not trust it to anybody else! They are not only proactive with helping us set up our maintenance, but they are always on time, technicians are always professional, and they don't … More try to oversell us on things that we do not need. We trust them to not only give us the best service, but also the best price for that service. -
8 months ago
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Outstanding professionalism by Marty and office staff. Diagnosed and fixed problem within 15 minutes. Will use again. Prompt, courteous and great knowledge! -
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Repair to basement faucet. Friendly technician got the job done quickly. Good communication. -
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As always professional, thorough and friendly -
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Really good service -
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Very professional and very good job -
8 months ago
Pricing was upfront, transparent. Arrived on time, friendly staff. -
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Spoke with Missy on the phone to set up an appointment and she was very nice and helpful! She was able to get a technician same day!John was my technician and was great. Explained clearly what needed to be done and did it. Very professional … More and helpful.Overall, a great experience. I appreciated that someone could come last minute and fix everything! -
8 months ago
Prepared plumbing for installation for new bathroom vanity. -
9 months ago
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9 months ago
Technician arrived on time. He was very pleasant and wore his mask and booties in the house. He performed the service and reported that everything is working properly. I plan to keep using this company and will recommend them to friends. … More -
9 months ago
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9 months ago
We have hired Legacy as our heating and cooling professionals since 2015 and have maintained a service plan with them. They have always been prompt, professional and honest.We recently decided to upgrade our system to a Daikin 96% efficiency. … More On a very warm and humid day, Andy Elliott and David Perez, technicians, worked out in the heat and got our total system replaced. Andy even rerouted our water drain. These two technicians worked over 9 hours to get everything perfect.Legacy has always been there when we have called and we are very pleased with them. Ben consulted with us and assisted in our decision of which system combo to purchase. He was very knowledgeable. -
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Called them today (not currently a customer) for service, receptionist very friendly and got me scheduled with out hesitation. Others said they had no one to help.Called me when technician was on his way. Was prompt with in time frame I … More was given. Jeff was Very friendly, respectful and knew what he was doing. Will definitely be who I call going forward. Very happy customer. -
9 months ago
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Repairman was courteous & efficient -
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Happy with the annual service they provided. -
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Great professional service. Thanks Marty! -
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William was very personable and professional.He cleaned and checked the furnace and AC. -
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10 months ago
The entire system in my house was in emergency need of replacement. After calling Legacy, they came out for an estimate the following day. Joe, my comfort consultant, was friendly, easy to talk to and able to show me exactly what my home … More needed. The level of information was more than I expected and very welcomed. They were extremely busy to to high temperatures but managed to fit me in the following week. Joe made the process smooth and hassle free for me.On install day the men showed up on time and got immediately to work. Andy and Dave ( my installers) were easy to interact with and made sure to answer any of my questions. They spent 12 hours getting the job done. No breaks, no lunch, just busting it out to make sure I had my cool air before I went to bed. Both of these guys were above and beyond my expectations. When they were done, the only sign they had been there was an amazing new furnace inside and a beautiful ac unit outside.There isnt anything they could have done better! Fantastic service from start to finish. -
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Many thanks to our service technician, Mark. He was so personable and let us know what he would be doing and why. Marcia, the woman who initially took our call listened so sympathetically when we informed her our office was at 80 degrees … More first thing in the morning. She got us help fast! We are all very grateful how quickly the problem was addressed. Legacy saved the day! -
10 months ago
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10 months ago
Brandon did a wonderful job. He was very thorough, wore booties in the house, and even chatted with my son. I highly recommend legacy! -
10 months ago
We had used LeFever for the past 15 years and was uneasy about the company being bought by a larger company. I was pleasantly surprised by the professionalism and transparency of our technician, Kenny. In addition, Legacy offers a discount … More for multiple United that we hadn’t received in the past. -
10 months ago
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9 months ago
I've used Legacy for furnace maintenance for over 3 years in the house where I am now, and for many years in my home previous to this. They have also provided humidifier installation and duct cleaning services for me. In all that time … More and in all those services, their performance has never been less than excellent. Just as impressive, their service technicians and customer service people are consistently professional, courteous, and personable. Great company! A Summer 2020 shout out to Missy, Brandon, Rusty, and Erik. Y'all rock! -
a year ago
Joe was the sales rep that came out to my house. He was highly professional and made me feel like more than just a customer. The very next day he had 2 gentlemen install a new furnace and A/C unit. Their speed and professionalism is unmatched. … More Buying these are always a big expense but compared to other local installers this was a great price. Highly recommended! -
a year ago
Legacy did a fantastic job for us from the minute I inquired for a quote. Very responsive and timely with every stage. They replaced my old furnace and AC and I feel like my house is brand new. Ben helped us easily understand what our … More options were before we made the final decision. Top-notch quality on the install by Andrew, Jordan, and Andy. Walt tidied everything up then with a great job on cleaning the ducts. I'll recommend Legacy to anyone. -
a year ago
On 02/15/2019 we had our regular scheduled preventative maintenance service in our home. Brant was our service technician. Brant was very personable, friendly and professional. We were able to chat a little while he was inspecting and servicing … More our furnace. He showed genuine concern that we were not just satisfied but also understood what he checked and the current health of our unit.While Brant appears to be very skilled and knowledgeable with the ever evolving HVAC technology, he is exceptional with his customer service. He understands he is in the people business.We have always had very positive experiences with Legacy over the years but it is because of people like Brant that we not only stay customers but continue to recommend Legacy to others.Thank you -
a year ago
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a year ago
Heat is working -
a year ago
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a year ago
I am not sure just how long Sean has been with the company, but we’ve had the pleasure of having Sean in our home for maintenance on our furnace and air conditioner in our last 3 homes. This last encounter with Sean was because our gas … More fireplace had faltered after we had a new furnace installed. Sean came to the rescue, made a couple of adjustments, and it’s now working like it always has. Thank you, Sean!Dane & Kim Badgero -
a year ago
Punctuality, Quality, Responsiveness, Value -
a year ago
Legacy went above and beyond for me when i was out of town and my neighbor found my basement flooded with 2 feet of water after some very cold weather froze pipes at a house i'd recently purchased in sw michigan.They used the keys … More in the lockbox to let themselves in and made sure everything was safe, and returned after the water was gone to see if the relatively new furnace and water heater would start up. Amazingly, both survived.I also purchased a new air conditioning unit from Legacy, which they installed, and had them replace some old deteriorating ductwork In the basement. All the appointments were punctual and communication among office, field people and the customer is clear is well-coordinated. They're always professional and there when you need them, and the heating/AC maintenance plan helps me sleep easier at night. Highly recommended! -
a year ago
Kenny was professional, courteous, and extremely easy to talk with. He went above and beyond what was expected of him and I could not be more pleased. I’m requesting Kenny to come out and service our home here on out! -
a year ago
Kenny was fantastic! -
a year ago
Brant not only showed up on the appointed time but was a very polite and mannerly young man. He spoke with confidence and had proved his skills by answering all my questions about why he was doing, what he was doing, and explained about … More the equipment in which he maintained my HVAC system with. -
a year ago
Kenny was my service tech. He was on time, dressed appropriately, and very personable. Got right to the job, answered all my questions and left things as he found them -
a year ago
Legacy Heating and Air Inc. always provides top notch service. The staff at Legacy are all very professional and knowledgeable. I would highly recommend them for all of your heating and air needs. -
a year ago
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a year ago
These guys are great! Always on time, very professional and very thorough.I just had routine maintaince done on the furnace and Brant L. Did a fantastic job. This is his 2nd time coming over and he's fenominal. Very thorough and respectful, … More constant eye contact, technical and precise. Great work man.I'll be renewing my service agreement with them for sure! -
a year ago
Brant was service guy. Thoroughly knowledgeable and did an outstanding job. Helped adjust humidifier as well. -
a year ago
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2 years ago
Had some issues at first but the manager got everything figured out and took the time to call me. He handled the problem nicely. We'll be doing business in the future for sure 😊 -
2 years ago
My central air went out and luckily we had a home warranty plan. Thankful enough that Legacy Heating and Air were able to fix my issue under my current home warranty. Sent out a technician the next day by the name of Kenny and he was outstanding. … More Knew exactly what he was doing and was very professional even down to covering his shoes to walk through our home. Unfortunately he didn't have the part on his truck and he made a few phone calls to have the new part delivered the next day at the shop. Came back the same day the part was delivered and got the job done! Thank you so much Kenny for taking care of our broken blower motor and getting our home back to being cool. You were outstanding! 🌟 🌟 🌟 🌟 🌟 -
2 years ago
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2 years ago
Legacy accepted a home warranty claim and all we needed was our furnace cleaned. Really enjoyed the technition who was friendly, professional and took time to explain things . Very satisfied . Would recommend them! -
2 years ago
I cannot express enough gratitude for this company and the spectacular employees they have representing them in the field. Polar Vortex...you have nothing on Legacy! My furnace stopped running and Legacy had someone to me in less than an … More hour. Trent (Tech/Installer) was very professional and patient in his explanation as to what the problem was. Helped me understand that looking into their maintenance plan would help to prevent the issue that I had. Guess who is getting on the maintenance plan...THIS GUY! They are a great company...ran by a great family and phenomenal employees. Not only named Legacy, but leaving a good one as well! Thank you Legacy for your prompt timing and professionalism!The Swartz Family! -
3 years ago
My AC broken down on Friday. Thinking I was going to get some relief by going to my parents house, not theirs broke down as well. They were over 20 years old. Cook Family came out and gave my folks a great deal and then came to my house … More and did the same for us. I am so pleased with their work. They came in 15 minutes early to set up floor coverings and get the all rolling. I was impressed on how clean they left my house. Thank you Cook Family at Legacy Heat and Air for saving my folks and myself. -
3 years ago
Awesome guy. Awesome crew. Awesome service. Only guys to call in Clarington. -
3 years ago
Excellent work. We replaced our furnace, coil, A/C unit, humidifier and thermostat. Work was completed all in one day while we were at work. Highly recommended. -
4 years ago
We use their preventative maintenance program for multiple rentals and are very pleased with the level of service. They are also the most competitively priced. I would certainly recommend the different packages they offer. -
4 years ago
I never do these reviews but this called for one. I purchased a duct cleaning for a home that was recently purchased. Our technician John came and he was beyond great. Very friendly and professional. Even looked at / fixed my non working … More thermostat for free. The before and after photos of the ducts are gross and amazing at the same time. Amber answered my phone calls and was also excellent. I'll definitely recommend them to friends and family. -
6 years ago
Every step of the way everything was great. Friendly & helpful receptionists, my technician was really nice & efficient in getting my furnace fixed, & put everything back the way it was. He even went an extra step & saw … More my humidifier cord was kinked & fixed that so a bigger problem didn't happen down the road.
